Patients' Rights
Patients at the practice are entitled to:
- Be treated in a courteous, civil and cooperative manner
- A clear explanation of, and advice on, their medical condition and any proposed treatment
- A referral for specialist medical opinion or other second opinion when appropriate
- Receive information via the notice board of any health promotion exercise and preventative medicine initiatives
- Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by law
- Access their own medical records, in accordance with the Data Protection Act - please ask the practice manager for details
- Have any formal complaints against the practice investigated and dealt with fairly in accordance with our complaints procedure
- Request (eiter verbally or in writing) to be seen by a specific doctor or healthcare professional. It may not always be possible to comply with a request where the individual doctor is unavailable or where in the interests of your healthcare it is inappropriate
- Patients aged 16-74 may have a health check every three years by request
- Patients over 75 may have an annual health check, at home if necessary
Patients' Responsibilities
All patients are asked to be cooperative and to act in a civil and courteous manner. We ask that all patients:
- Inform the practice if they have changed address or phone number
- Only make appointments they know they can keep
- Read the practice leaflet or website containing details of the services on offer
- Be patient if the surgery is running late
- Don't ask for another member of their family to be seen at your appointment without making prior arrangements
We do not accept rudeness, threats or aggressive behaviour directed towards our staff or other healthcare professionals who work with us. We may ask that violent or abusive patients be removed from our list.