The aim of the group is to ensure that patients are involved in decisions about the range and qualityu of the service provided.

 

We now have an active forum with 22 members, please see the minutes othe last meeting to catch up with what we are doing.

 

Anyone can join, and we are particularly interested in engaging with younger people, so if you are interested please contact me. You will find the details in the contact us folder

 

Next Meeting Thursday 15th March at 1pm

Minutes of the last meeting

Minutes of the Patient Group held at Whitby Group Practice on Thursday 19 January 2012.

 

The following were present:

 

Jon Early  (Group Manager)

Karen Edwards (GP)

Tracy Shaw (GP)

Alison Daly (GP)

Kath Winterbottom

Dorothy Rodden

Christine Carter

Mike Perkins

Betty Davies

Bernie Lill

Kath Park

Barbara Hendy

Fran Bird

Joan Roberts

Apologies were received from;

 

Vicki McIlhone

Chris Kershaw

John Huxley

Linda Sung

Jeanette Dodd

 

The meeting opened at 1.05 pm.

 

Jon Early (JE) welcomed everyone and thanked them for attending. He thanked everyone who had helped with the patient survey.

 

JE also welcomed a new member Joan Roberts.

 

JE reminded everyone the aim of the meeting was to use the outcome of the patient survey to agree an action plan.

 

JE went through the survey results. It was clear that there were many patients who were not aware of some of the services on offer, in particular; the extended hour’s service, and our web site.  The survey had reinforced our suspicions, and it was clear there was a need to try and advertise more effectively to our patients.

 

 

As a result the following was agreed;

 

Short term action

 

• Targeted advertising in the practice using free standing board.
• Clear all existing notice boards and start again.
• Use the telephone call waiting as an opportunity to explain about extended hours etc.
• Concerted effort to get new leaflets out to patients (including housebound patients).
• Forward our findings to the PCT, with regard promoting extended hours outside practices (healthy living centre etc).

 

Long Term action

 

• Look into online booking.
• Text messaging.

 

It was agreed that more effective advertising would address some of the perceived issues our patient have. In addition the planned extension/ refurbishment that we hope to progress over the next 2 years (including giving the pharmacy a bigger footprint) would also address a number of the observations raised.

 

Below is a list of issues raised by patients that the group felt could not reasonably be addressed.

 

• Car parking
• Additional phone lines for the early morning rush
• Writing to every patient to give out new information

 

JE reminded everyone that the plan now was to put these action points in place and re run the survey next year to assess if improvement had been made.

 

 

There was nothing further to discuss and the meeting closed at 2.05pm.

 

The next meeting with be Thursday 15^th March 2012 at 1pm

 

 

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

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